Questions
Product Questions
How is the Installation? - A quick simple installation under 5 minutes with a detailed manual to help guide you.
What is the purpose of a bidet toilet seat vs the cheaper nozzle ones? - The main purpose is to save up to 100% on toilet paper and water usage per flush. However the main difference is that the nozzle bidets, only use 1 function and that is to spray water. Meanwhile with our bidet toilet seats you can have 15+ functions adjustable temperature dryer, nozzle, seat and many more! Please click here for more details!
WARRANTY
2 years limited warranty on parts
Shipping
All of our products are shipped within 24 hours of receiving the order and payment.
The product will be shipped out of our Illinois warehouse and has a average delivery time of 1-3 business days.
Our carriers used to ship the products will be either UPS or FedEx
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Full refund guarantee.
To be eligible for a return, your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@purette.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@purette.com.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Full refund guarantee.
To be eligible for a return, your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@purette.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@purette.com.